Frequently asked questions (FAQ)
Enrollment of new product1. How to register a product?2. What does Register a product line entail?3. How long is the case processing time?4. When will the product be available in Vareregisteret in the pharmacies?5. Shortage of medicinal product
Change of product1. How to change a product?2. How to change status on a product?3. How to delete a product?
Registering a new product code/barcode/GTIN1. How to register a new product code for a Consumer Unit?2. How to register product code for inner pack?3. What documentation is required?4. How many product codes can be registered to a single article number?5. What do I do when there is the same product code on the Consumer Unit and on the inner pack?5. Why is it not possible to register product code for inner pack?6. What do the terms product code and barcode mean?Changing a product code/barcode/GTIN1. How to change a product code?2. How to delete a product code?3. Should product codes that are not printed on the package be removed?Registration of batch certificate for medicines with marketing authorisation (MA)1. How to register batch certificate?2. What does the error message Invalid article number mean?3. Why is it not possible to upload the batch certificate?4. What if the batch is released for another country?
Change of batch information1. How to change batch information?2. How to delete a batch registration?
Company and user information1. How to access to farmalogg.no?2. Why am I not able to log in?3. How to change your password?4. Password change requirement5. How to change contact information?6. How to change company information and/or main contact?7. Information for the main contact: a) How to create a new user? b) Can one person be a user on behalf of several companies? c) How to change user roles? d) How to deactivate/activate a user?